Expert Moves Terms & Conditions


1. Upfront deposit of 10% at the time of booking to secure the van and date/time and the balance to be paid 24h before the moving date
2. Free changes (date/time/ inventory) or cancellations can be made up to 48 hours before the moving date
3. Any changes in terms of dates and / or cancellations done with less than 48 hours’ notice will incur a 50% surcharge of the original quote value to cover any losses our business might incur due to the late notice. This surcharge will still have to be paid in the event of cancellation
4. Quotes are based on the information provided at the time of booking. The quote provided is for the inventory provided and not the contents of said items. All contents must be emptied and packed before the moving date unless you book a packing service with us
5. Any extra items or services which were not declared at the time of booking will incur a surcharge on the day. We reserve the right to refuse taking the additional items in the event of non-payment
6. We reserve the right to refuse or reschedule a job if the information provided at the time of booking is incorrect (for example a piano booked ground floor to ground floor is actually a second floor move)
7. We reserve the right to refuse to move an item if we identify hazards on site that will potentially cause damages to the items/ property or injuries to our staff unless a waiver form is approved and signed by you
8. We offer 30 minutes of waiting time included in all our house moves in the event of delays of accessing the delivery property (waiting to receive the keys to the new property). Any further delays will be charged at £30 per hour per man – payable on the day, based on the time accumulated until access is granted
9. Right de lien – we reserve the right to not authorise our team to unload if there are any outstanding charges. The balance must be cleared by the time our team arrive at the destination to unload your goods
10. Damage claims
• any damages that might occur during transit needs to be notified to in writing to “[email protected]” within 7 days of the completion, accompanied by photographic evidence of the condition before and after
• we will not be held liable for damages / losses that may occur to boxed contents due to unsuitable self-packing. We will accept liability of damaged boxed contents in the event of our team providing and completing a packaging service
• we will not be held liable for self-dismantling/assembly damages or losses. We will only accept responsibility of losses/damages if our team provides this service for you
• we will not be held liable for any damages that might occur if the items are handled by 3rd parties. Insurance covers only our staff members and the items the manoeuvre/transport
• Claims will be calculated based on the value of the items, taking in consideration the age of the item and condition prior to the move
• Approved claims will be paid within 7 days in the account requested

11. We do not verify if appliances and electronics are in working order at the time of collection. Unless a clear damage has occurred to said items during transit/manoeuvring, we will not accept claims regarding non-working appliances/electronics


Website terms and conditions

Welcome to Expert Moves Ltd terms and conditions, which apply to your use of the website. By accessing this website, you agree to be bound by them.

“Conditions” means these terms and conditions: “Personal Information” means any personal details provided by you via the Website; “User(s)” means (a) user(s) of the Website either collectively or individually, as the context requires; “We/us/our” means The Expert Moves, “Website” means the website located at or any subsequent URL which may replace it; and “You/your” means you as a user of the Website.

1 Access
We will provide you with access to the Website in accordance with these Conditions.

2 Your obligations
2.1 You:
2.1.1 agree not to use the Website (or any part of) for any illegal purpose and agree to use it in accordance with all relevant laws;
2.1.2 agree not to upload or transmit through the Website any computer viruses, macro viruses, trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer;
2.1.3 will not upload or transmit through the Website any material which is defamatory, offensive, or of an obscene or menacing character, or that may cause annoyance, inconvenience or needless anxiety;
2.1.4 will not use the Website in a way that may cause the Website to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of the Website is in any way impaired;
2.1.5 will not use the Website in any manner which violates or infringes the rights of any person, firm or company (including, but not limited to, rights of intellectual property, rights of confidentiality or rights of privacy);
2.1.6 agree that in the event that you have any right, claim or action against any Users arising out of that User’s use of the Website, then you will pursue such right, claim or action independently of and without recourse to us.

3 Indemnity
3.1 You agree to be fully responsible for (and fully indemnify us against) all claims, liability, damages, losses, costs, and expenses, including legal fees, suffered by us, and arising out of any breach of the Conditions by you or any other liabilities arising out of your use of the Website, or the use by any other person accessing the Website using your PC or internet access account.

4 Our rights
4.1 We reserve the right to:
4.1.1 modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
4.1.2 change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions, then you must immediately stop using the Website.
4.2 We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

5 Third party links
In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

6 Monitoring
We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating, or attaching conditions to your access and/or removing any materials from the Website).

7 Your data
7.1 We respect your personal information and undertake to comply with applicable UK Data Protection legislation.
7.2 You should be aware that:
7.2.1 if we are requested by the police or any regulatory or government authority investigating suspected illegal activities, or upon receipt of a court order, to provide your Personal Information and/or information concerning your activities whilst using the Website we shall do so; and
7.3 We reserve the right in our reasonable discretion to disclose details of your use of the Website in relation to any, or any threatened, Court Proceedings in connection with your use, or the use of anyone under your control, of the Website whether in connection with the matters set out in these Conditions or otherwise.
7.4 Please view our Privacy Policy, which forms part of these Conditions.

8 Intellectual property and right to use
8.1 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us.
8.2 The Website is Copyright, Expert Moves. All rights reserved.

9. Notices
9.1 You may send us notices under or in connection with these Conditions:
9.1.1 by post to 22 spring grove road, Kidderminster, DY11 7JA;
9.1.2 by email to [email protected]
9.2 As proof of sending does not guarantee our receipt of your notice, you must ensure that you have received an acknowledgement from us, which will be sent within 3 working days of our receipt and should be retained by you.

10. Limitation of liability
10.2 The Website is provided on an “as is” and “as available” basis without any representation or endorsement. Unless specified in separate terms and conditions related to a particular product or service, we make no warranties of any kind, whether express or implied, in relation to the Website, or products or services offered on the Website whether by us or on our behalf (including free software downloads) including but not limited to, implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, accuracy, condition or completeness, or any implied warranty arising from course of dealing or usage or trade.
10.3 Unless specified in separate terms and conditions related to a particular product or service, we make no warranty that the Website or products or services offered on the Website whether by us or on our behalf (including free software downloads) will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the Website or the server that makes it available or products or services offered on the Website whether by us or on our behalf (including free software downloads) are free of viruses or bugs or are fully functional, accurate, or reliable. We will not be responsible or liable to you for any loss of content or material as a result of uploading to or downloading from the Website.
10.4 Notwithstanding any other provision in the Conditions, nothing shall limit your rights as a consumer under English law.
10.5 You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of the Website and any information provided to or taken from the Website by you.
10.6 We will not be liable in contract, tort or otherwise if you incur loss or damage connecting to the Website through a third party’s hyper-text link.
10.7 We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent misrepresentations) or otherwise out of or in connection with the Website or products or services offered on the Website whether by us or on our behalf (including free software downloads) for:
10.7.1 any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
10.7.2 any loss of goodwill or reputation; or
10.7.3 any special or indirect or consequential losses; in any case whether or not such losses were within the contemplation of either of us at the date on which the event giving rise to the loss occurred.
10.8 Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

11 Severance
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

12 Waiver
Nothing shall be construed as a waiver by us of any preceding or succeeding breach of any provision.

13 Survival
Each provision of these Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

14 Entire agreement
These Conditions (as amended from time to time) contain the entire agreement between you and us relating to the subject matter covered and supersede any previous agreements, arrangements, undertakings, or proposals, written or oral, between you and us in relation to such matters. No oral explanation or oral information given by either of us shall alter the interpretation of these Conditions. You confirm that, in agreeing to accept these Conditions, you have not relied on any representation save insofar as the same has expressly been made a representation in these Conditions and you agree that you shall have no remedy in respect of any misrepresentation which has not become a term of these Conditions save that your agreement contained in this Clause shall not apply in respect of any fraudulent misrepresentation whether or not such has become a term of these Conditions.

15 Law
The Conditions will be exclusively governed by and construed in accordance with the laws of England whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

©Expert Moves – Last Updated 19th August 2022.